The overwhelming majority of online eyeglasses orders come in a timely manner with the correct prescription. That said, problems sometimes happen -- like in the mall store or in any industry.
I check the forums pretty regularly. And it pains me to see people complaining about communication issues, or waiting over a month for their glasses -- especially when I've offered a helping hand. Don't wait that long, please! Contact me (using the up-to-date info in the "Contact Me" section) and let me help.
For the new people, here's the refresher:
Over the past 16 months, I've garnered some importance to their business models -- thanks to all of your traffic -- and they tend to respond to me (rather quickly) when I have questions or concerns for them.
So, please, if you're having trouble dealing with, or getting information from, one of the retailers, let me know. I've had direct contact (and hence know how to get to them) with the people in charge at 39DollarGlasses, Goggles4U, Optical4Less, EyeBuyDirect, and Global Eye Glasses. I've tried contacting the others over time, but been less successful. I can't promise results, but I can promise that I'll try.
Oh, and as always, most of the other questions you might have, have been asked (and answered by myriad sources) in the forums!