Outlet: Goggles4U
Ordered: October 26, 2006
Received: November 8, 2006
Price: $62.72 (w/ shipping and code 'STTJ2W')
Communication: Order verification. Notified when shipped. Emailed them regarding status, got back to me promptly with minimal information.
Quality: Good. The fit and finish is not perfect, but only I know that (very minor). They look great.
Impressions: Very pleased for the price and features. Would use them again for cheap pair.
Rating: 4

Outlet: goggles4u
Ordered: 28 Sep 2006
Received: 12 October 2006
Price: $24.69 USD = CDN$28.13
Communication: email, right away

Quality: excellent
Impressions: The frames I ordered showed up as "sold out" 2 days after I placed my order. So I was hoping that was AFTER my order was filled. (and it was)
Quality was excellent, spring hinges same as my main pair of glasses. You can not tell the difference in quality. The PD seems slightly off, but that could be my fault.

Rating: 4.5!

I also placed an order from Select Specs the same day. They arrived 1 week after the Goggles4U order.

Goggles4U came from Pakistan
Select Specs came from the UK.

Outlet: Optical4Less
Ordered: September 9, 2006
Received: Shipped from Hong Kong on 9/14, USPS delivered on 9/23.
Price: $78 (free shipping)
Communication: Email. Got order confirmation, shipping notification, and online tracking. One of their pepole is very active in the O4L thread on the Something Awful Forums.
Quality: Excellent
Impressions: Great experience, fast delivery (faster than the local place I also bought glasses from), and I'll be ordering from them again.
Rating: 5

Ira,

Thanks for the great info. One thing though...When I checked out Zenni Optical's selection, I noticed a LOT of different sizes. Is there a "method" of determining the best size for my face? Please share any experience on this topic in your blog. Thanks!

Outlet: 39dollarglasses.com
Ordered: 3/8/07
Received: 3/14/07
Price: $182.90
Communication: Yes, they let me know when glasses were in process, shipped, and let me know tracking number
Quality: Very well made - one lens is slightly too big, causing the metal frame to not come together all the way, but it is only noticeable very close up or under a magnifying glass. AR coating is beautiful.
Impressions: At first I thought the frames were flimsy compared to my old Flexons, but they are no different than other flexible frames in the stores. I think they are just as sturdy. With my -12 prescription, I had to pay an extra $39 for custom thinning, which, due to my choice of smaller frames, I think it was only worth about $10 at the most. At any rate they are not much thicker than the frames. I was surprised at the short turnaround for such a high prescription.
Rating: 4.5

Outlet Go-Optics
Ordered 8/20 night time
Shipped 8/28
Received 3/30
Purchased Anne Klein 9022 with Concorde micra progressive lenses w/ antireflective coating.
Communication: Immediate e-mail order confirmation, notified via e-mail next morning frame was no longer available in that color,( chose another color )notified me same evening that Lenscrafters would not give them my PD, I e-mailed it to them same night. They e-mailed me back in the AM thanking me. Specs arrived 2 day Fedex 14.50 per my choice, glasses 193.95. Excellent sturdy frames and lenses, RX seems exactly right,service,communication was very prompt, friendly and professional. Quality and service first class.
Rating 5

Outlet: Zenni Optical
Ordered: July 31, 2007
Received: August 10, 2007
Price: 66.85
Communication: e-mail confirmation of order, not of ship.
Quality: Half frame basic, VERY stiff earpieces. Left lens was chipped in the lens area, not on edge. Prescription incorrect. Returned them on 8/13 with the following comments.

1.Left lens has a chip.

2.Prescription appears to be incorrect. Reading area most noticeably affected as only one eye at a time is properly in focus dependent upon side to side head movement. Also reading area is extremely low in lens area. Only able to make out two lines of text in a newspaper before the actual bottom of the lens. Distance view also requires eye strain to properly focus.


3.Distortion in progressive area that manifests itself as a u shaped bend to horizontal lines such as the lines of text on a computer or when looking at a window sill. This effect is most noticeable at 2 to 3 feet distant. This effect is constant so that when you move your head, it moves with you.

Three weeks later I emailed to ask where the replacements were. Zenni answered the next day with "We have received your returned glasses and checked them. The lens was scratched but the prescription on the glasses was correct. However, we would like to remake for you at no additional charge.
Since you said that only one eye could focus at a time, we advise you to have your PD rechecked with the doctor who provided the prescription and email us your mono PD for each eye." I tried to call them but got the message that their automated phone system was down and that I should try to call again tomorrow.

Impressions: Very poor. They had the glasses for three weeks and didn't bother to call or email me until I initiated the communication. Also, I have had my eyes checked at the same place (HMO) for the past 15 years and my PD has been the same that entire time. And yes, I tried having them properly fitted and it was not the problem.
Rating: 0

Outlet: Optical4less
Ordered: 8-13-2007
Received: 9-4-2007
Price: $74 for mirrored sunglasses
$110 for bendable titanium with photochromic lenses
total - $184
Communication: I was emailed when order was placed, and when glasses were mailed.
Quality: These glasses are as good as any I have ever bought.
Impressions: I cannot believe that so many people are reluctant to buy glasses online.
Rating: 5

Outlet: 39Dollarglasses.com
Ordered: September 11,2007
Received:
Price: 143.06 for Progressive, Tinted lenses with AR coating.
Communication: They emailed me that they received my order and I clicked on the account. Only then did I notice that there was a note on the account that I needed to contact them as I had incorrectly entered my SPH. They gave a toll-free number.They answered my call quickly and polietly.When I emailed them again (as the script on my account had not been updated) they wrote me back and answered my question in a timely, efficient manner.
Quality: Great. This is the first time I have worn bifocals and I wanted my first pair to come from my doctor. I ordered a very plain pair of silver, titanium progressives by Marchon and the whole package w/o the anti-reflective coating was $610.00. OUCH!!! The sunglasses from 39Dollarglasses.com look just as good, the prescription in perfect, and I got anti-reflective coating. They are a little heavier that the titanium Marchons, but look almost exactly like them.
Impressions: What a terrific experience! I was a little unhappy with how DHL just tossed them onto my front porch, but other than that I feel I was treated in a first class manner. I am so thankful that you have this blog, because you have just saved me a whole bunch of money! As soon as I finish this post I am going to 39Dollarglasses.com to order a spare pair! I highly, highly, highly recommend these guys!

Rating: 5 Absolutely the best!

Outlet: ReplaceAlens.com

Ordered: Forgot

Received: Took 3 weeks

Price: $165.00 and 180.00

Communication: By email and then the called when they wanted money.

Quality: Terribly built glasses, had to return one pair, the other pair was ok. They are a bunch of jerks!

This is one of the worst online experiences I have ever had. I found some awesome Oakley frames on
ebay I found this company online after doing some research I decided to trust them ! Big mistake. So
my first order took at least 3 weeks to show up. I ordered one pair of Drivewear lenses and another
basic single vision, high index, uv coating.

When I pulled the Drivewears out they were chipping and flaking off around the edges, there was also
a rainbow blurry oily like effect on the lens that would not wash off. When I wore them I almost
Puked from nausea.

The other pair was ok but seemed a little pricy to me. I called and told them about my problem, said
I was returning them and no longer wanted the Drivewears. I included and old frame I had and
Requested credit for the return and asked them to make me a single vision, high index, transition
Brown pair. So now 3 weeks goes by and Alex emails me and tells me they were done but a defect
Was found and they had to sent back. I patiently wait, then they call and want 30 bucks difference.
See my emails below. I tell them no, that they should eat the cost for all the trouble I went thru.

My glasses arrive today, wrapped in bubble wrap, placed inside and Oakley bag, I pull them out and no
Nose Pad! I had specifically asked alex several times to have new stick silicone pads installed. Guess
This is his way of screwing me in the drive Thru.

Dear Kevin,
Thank you for your business! Your glasses are complete and ready to be shipped, but first we need your payment information. Please give us a call at 1.800.752.5572 as soon as you get a chance.
Thanks,
Alex @ ReplaceALens


What is the balance since I returned the defective pair of Drive wears under warranty? My calculations show $ 30.00 bucks difference.
I feel you guys should actually cover that cost since yet again another pair of my glasses were messed up and delayed and the shipping charges I have had to pay to send them back etc.
Customer service to eat the 30 bucks is a small price to pay especially if I am ever to use or recommend your services again. I am not upset. I just think that Quality Control is lacking for your glasses. Did you see the drive wears I returned? They were horrible. The edges were flaking and there was a rainbow effect on the lenses?
And then you email me and say my Transitions glasses were defective and sent back.
Let me know, and I hope you agree to cover the measly 30 bucks and send me my glasses that I shipped you over a month ago.
Thanks Alex
Kevin

Alex, have you had time to consult the higher powers that be and get the super secret authorization so I can finally get my glasses? Or do I really have to actually pay you guys 30 bucks?
Subject: Re: Warranty and the 30 dollar Question of the Day?



Dear Kevin,
Your glasses were shipped today. Please let me know if you have any other questions.
Thanks,
Alex @ ReplaceALens

Hey Alexis, are you the owner of this Lame Ass Company? You probably are since you’re such a Girly-man. I loved how you returned my Glasses with only ONE nose Pad! ! ! Very Friggin Cute Alexis. I bet you were laughing your ass off when you pulled it off of there prior to shipping.

That’s ok though, a quick trip to a real eye care professional and I am back in business for $ 2.00 dollars.

Now time to start blogging away the internet telling the whole world how you guys suck and not to buy from you!

Have a Lousy Day CHUMP !


DO NOT BUY FROM REPLACEALENS.COM


Rating: -1

Outlet: 39dollarglasses
Ordered: Aug?
Received: Aug? can't recall but quickly
Price:$63 with shipping
Communication:verification of order, shopment and tracking.
Quality:lenses perfect, frames ok
Impressions: The lenses were perfect. They were not seated perfectly in frame which I was able to correct. The plastic frame is a little loose, but overall for the price I am very happy. I am telling everyone about glassyeyes.com - thanks so much.

Outlet: 39dollarglasses.com
Ordered: 9/12
Received: 9/20
Price: $140
Communication: Very good. Notice of order placement and shipping
Quality: Lenses are great. Frames ok; not designer, but passable

Impressions: Overall very good experience. I was able to call in after placing the online order to change frame styles. Their selection of frames is not the best out there, but the website/lenses/service are top notch. I got nice progressive lenses, all coatings, and case. Cost me about $400 less than optician's shop.
Rating: 4

Outlet: Zenni Optical
Ordered: n/a
Received: 1.5 weeks after order
Price: $19.00 !!!!
Communication: Zenni emailed me a confirmation but never sent anything out on when they would ship. I tried calling them a few times to check and no one ever answered.
Quality: Perfect
Impressions: I bought glasses off the 8 dollar page - they are pink and purple and I swear to jesus christ I have never had so many compliments in my entire life on ANYTHING. I'm really thrilled with my online glasses experience.
Rating: 6

Outlet: eyeglassdirect.com
Ordered: 9/4/2007
Received: 9/25/2007 and 10/9/2007
Price: $260 for two pair
Communication: I received an e-mail after the order was placed, after that any communications had to be initiated by me. They were reasonably prompt at answering e-mails.
Quality:
On 9/4/2007 I ordered 2 pair of eyeglasses, flexible titanium semi-rimless frames, one pair polarized lenses, one pair transitions lenses.
On 9/21/2007 I sent an e-mail asking when I might receive my glasses.
On 9/23/2007 I received an e-mail saying they would ship mid-week.
On 9/25/2007 and I received the glasses.
The pair with transitions lenses were barely adequate, there was a small gap between the lenses and the frames by the nosepads and the lense edges were not polished (a small thing perhaps, but the website clearly states that all eyeglasses come with polished lense edges).
The pair with the polarized lenses had the lenses transposed (right lense where left should be and vice-versa) and not only were the lense edges not polished but the bottom of the lenses had some deep gouges and there were pieces shaved out of the lenses like someone has been whittling on them.
I contacted eyeglassdirect.com and was told to send them back (at my expense).
On 10/2/2007 I mailed the glasses back to eyeglassdirect.com (at my expense).
On 10/5/2007 eyeglassdirect.com received the glasses (per the usps receipt).
On 10/9/2007 I received the glasses back. The lenses were in the correct sides of the frames now, but the bottom edge of the lenses still looked like someone was whittling on them, there were still the deep gouges and the edges were still not polished.
As I have neither the time, patience or money (since the glasses would need to be shipped back at my expense each time) to pursue these problems with the company I just want to warn others not to use this company.
Impressions: I get the impression that they are swamped with work and do not yet know what a lot of online customers expect, like an email when the product is shipped with a tracking number. However in my mind being swamped might be an explanation for the glasses taking a bit longer to make but not for crappy workmanship.
Rating: 2

Outlet: Maximumoptics.com
Ordered: October 10, 2007
Received: November 15, 2007
Price: 48$ including shipping
Communication: I got a confirmation mail + an invoice + I called to add UV protection left a message in the toll free number and they called me back after 2 hours
Quality: Good
Impressions: they have a very nice designs, and a good variety, I did'nt like very much the website graphic design
Rating: 4.5

Outlet: My Eyeglasses (www.myeyglasses.net)

Ordered: Various, 3 orders

Received: 2.5 to 3.5 weeks (shipped from Hong Kong)

Price: $53 per pair (if you buy 3) Accepts PayPal for the credit card weak at heart.

Communication: Great - promptly emailed receipt. Nice personal note from Mr. Kam with package.

Quality: Only sells rimless designs. Quality is good so far. Biggest drawback is that you have to order 3 pairs to get the good deal. (I've mixed mutiple prescritions in a single order with no problem).

Impressions: I was turned on to this site by an airline pilot friend - the thin, rimless designs are great for flying - lite and easy to see under to read the instruments. As a group we've ordered 3 times - regular lenses, bifocals, tints, etc. We've always been happy. Can't beat the price and quality especially for the "hingeless" frames. Everyone compliments these glasses.

Rating: Got to say 5 (good)

Outlet: Zenni Optical
Ordered: October 26, 2007
Received: November 9, 2007
Price: $63.90 with shipping for rimless progressives with style!
Communication: Received a confirmation email immediately after placing order.
Quality: Excellent
Impressions: I was so pleased I ordered another pair today, November 12, 2007.
Rating: 5

Please correct the total in my recently submitted Zenni post to $68.85. Thanks!

Outlet: Go-Optics.com

Ordered: October 14, 2007

Received: Not Received

Price: $257.90
Communication: Emailed Confirmation of receipt. Emailed 2 days later to say they couldn't fill the order because there was no PD. Emailed me daily to tell me to remind me to call my doctor because they couldn't process the order then charged my credit card regardless they couldn't ship it due to not having my PD. I emailed them to leave me alone and when I had time I'd call my doctor. I told them not to charge my credit card as they couldn't fill my order and they charged it anyways.

THE WORST EXPERIECE OF MY ONLINE BUYING EXPERIENCE WHICH STARTED IN 1996 or something like that.

Quality: As long as they are the real brand they say the are (MODO) they should be fine.

Impressions: NEVER BUY FROM THEM. They don't listen to the customer and when I pointed out all of their screw ups and asked them to ship it express - they ignored me and shipped it ground. They SAID maybe I didn't read the small print that they always need a signature for shipments. It of course is being sent to my home where I wont be to sign. They are going to charge me another $10 to redirect even after I reminded them of all the crappy things they did.

If you like banging your head against the wall and not being listened to - use them. Otherwise, I'd rather pay full price and not be irritated on a daily basis.

Rating: 0

Outlet: Zenni
Ordered: Nov 17, 2007
Received: Nov 24, 2007
Price: $29.95
Communication:Invoice email instantly.
Quality: Frames are really flexible and flimsy, but lenses are great.
Impressions: I was worried about getting $8 frames, but they turned out to be fine.
Rating: 5, for exceptionally fast turn-around with a national holiday in there to boot!

Outlet: Zenni Optical
Ordered: 8 November 2007
Received: 19 November 2007
Price: $13
Communication: Order verification email sent on same day as my order.
Quality: Excellent
Impressions:
Rating: 5

I was concerned by the comments that Zenni's customer support was poor, but willing to roll the dice on $13 to replace the $240 pair that my boy recently lost. Thanks Ira! I'm telling everyone I know about your website.

Outlet: Goggles4u
Ordered: 2007-12-02
Received: 2007-12-14
Price: US$50.34
Communication: I emailed them but they haven't replied.
Quality: Feels study-yet-light, very elegant and minimalist. Frames + lenses work well together; lenses are a bit thicker than I expected for 1.67 CR39s tho. The website picture was accurate, and these have great style + substance.
Impressions: Lots! I've posted the details of my story @ http://torley.com/dont-get-ripped-off-do-get-a-great-price-on-eyeglasses
Rating: 4.5 so far, but I want to see (ha-ha) how these glasses work out for me in the long run.

Outlet: Zenni Optical
Ordered: 12/1/07
Received: 12/14/07
Price: $28.90
Communication: emailed to confirm purchase, but only emailed the tracking number when I called to ask what the status of my order was
Quality: Beautiful! Sturdy, nice lenses, fit perfect, very comfortable and light.
Impressions: I would definitely buy from them again and I just ordered a pair from Goggles4u to use up my spending account money for work :)
Rating: 5

Outlet: Goggles4u
Ordered: 12/16/07
Received: 12/27/07
Price: $25.50
Communication: emailed to confirm purchase as well as email with tracking number
Quality: They are built pretty nicely
Impressions: The nose piece was bent pretty badly but I just bent it back in place. Also, there was glue around the edges of the lens (did they glue the lens on?) that looked pretty tacky. I tried cleaning it off, but it still looks cheaply made (only I can notice this though) Still if someone asked to look at them closely I would be embarrassed.
Rating: 4 I like the style and the lenses are spot on

Outlet: Zenni Optical
Ordered: 12/19/2007
Received: 01/02/2008
Price: $41ish for two pair
Communication: Email notification of the order
Quality: So far, so good
Impressions: I thought I had measured my last pair accurately, but perhaps I didn't because these are a bit small.
Rating: 4

Outlet: LBW eyewear
Ordered: 1/5/07
Received: 1/12/07
Price: $21.40
Communication: They emailed to confirm order, emailed to confirm shipping
Quality: excellent, the best pair I have bought online so far
Impressions: They took a week to get here which is super impressive. Also, the have the best selection of funky glasses rather than the typical brown/black frames.
Rating: 5!!!!!!!

Outlet: 39DollarGlasses.com
Ordered: 12/30
Received: quick delivery
Price was increased after placing the order
Communication: horrible
Quality: pretty poor quality
Impressions: very negative. GlassyEyes offered a link for $29 (+ shipping). The "Place Order" page indicated $29+ 4.95 = $$33.95, but AFTER I placed the order, 39DollarGlasses increased the price.
They send you "No Reply" email and force the customers to send messages through their website.
I sent an email, but they ignored it. Then I called them (the line was busy for a long time); a lady promised to look into the matter and called me back. It is now 4 days later, and nobody called back.
I will have to contact my credit card company.
The frame had a defect, but nobody checked before making the glasses.
A horrible experience; the company seems to be dishonest and sloppy.
Rating:1 - Not Acceptable

@anonymous,

I can help with this. If you contact me directly, I can do my best to get this rectified through the people I know.

- Ira

Outlet: LBW Eyewear
Ordered: January 17, 2007
Received: January 25, 2007
Price: $31.40 (shipped)
Communication: Emailed to confirm purchase, emailed receipt, no tracking number/no ship notification (they did both last order)
Quality: Excellent, LBW is the best so far
Impressions: I love the frames (neon green and red) and the lenses are beautiful
Rating: 5+

Outlet: 39dollarglasses
Ordered: December 20, 2007
Received: Just received the THIRD incorrect order!
Price: $104.90
Communication: Horrible. Lines always busy. Sit on hold for a lengthy time and then they advise you leave a message. Don't call back or respond to emails.
Quality: undetermined
Impressions: Ordered clear progressives online indicating I was faxing my rx to verify it was correct. They apparently put my order on hold. Claim they never received either of the 2 faxes I sent. Finally reached someone by phone, verified my rx and requested at that time to have the glasses made into sunglasses. No problem they said! 1st pair came:no tint. Shipped back with notes and phone call. 2nd pair came: no tint. Called again. 3rd pair came: no tint. Meanwhile, I'm out $104.90. (Charge your card before they even ship the order)At this point will cancel order and request refund. Right, that will happen!!
Rating: -10

Outlet: goggles4u.com
Ordered: Jan 27th
Received: Feb 6th
Price: $25.99
Communication: Receipt after order and after reading the FAQ on the site I knew to expect them 10-12 days after shipping. They shipped on the 29th, so I got them in 8.
Quality: Just got them yesterday, they seem fine.
Impressions: They're funky frames so they're being noticed. When I say I got them for $25 people freak out.
Rating: 5!!

Outlet: LBW Eyewear
Ordered: February 1, 2008
Received: February 11, 2008
Price: $38.38 (w/ shipping)
Communication: Order verification. Notified when shipped.
Quality: Excellent
Impressions: Very pleased. Ordering prescription sunglasses for myself and regular glasses for my wife. Recommending to everyone I know that wears glasses.
Rating: 5

Outlet: Goggles4u
Ordered: February 6, 2008
Received: February 19, 2008
Price: $24.69 (w/ shipping)
Communication: Emailed to confirm purchase w/ tracking number
Quality: Excellent
Impressions: I was very nervous to order rimless glasses online because I had never tried that type and they look delicate and complicated but these are just beautiful (came with a fancy screwdriver and rubber hard case) I love them!
Rating: 5 +

Outlet: globaleyeglasses.com
Ordered: 2/13/08
Received: 2/15/08
Price: 30.27
Communication: 1 day to respond via online form
Quality: excellent
Impressions: no problems, great price, 1 week! and just ordered a second pair.
Rating: [1 (bad) to 5 (good)] 5

btw- thanks for all the info on glassyeyes! great site.

Oops, correction to previous comment....

purchase date 02/13/08
received date 02/20/08

received confirmation email w/order and tracking info for USPS priority

Outlet: Eyebuydirect.com

Ordered: 2 Feb 08

Received: not yet

Price: $81.76

Communication: Received email confirmation of order. Kept checking order status at their website, on 13 February the glasses listed as shipped. Emailed them on 20 February, they stated glasses had failed quality check, had been redone, and would ship on 20 February, and that I would receive confirmation when they shipped. I have not received confirmation, have not received glasses, and am beginning to wonder if I ever will.

Quality: no idea yet

Impressions: Once they have the money, expect only canned responses and lame excuses.

Rating: 1

Outlet: Opticals4Less
Ordered: 13 Feb
Received: 26 Feb
Price: $34 & $29 (two pair)
Communication: email
Quality: Better than expected
Impressions: Glasses more attractive than in photo, make huge difference to my comfort working on PC
Rating: 5

Outlet: Zenni
Ordered: Feb 12,2008
Received: Mar 1, 2008
Price: $32
Communication: Email
Quality: Very good quality
Impressions: Very good quality glasses. Surprised at how fast they came and how good quality they are.
Rating: [5]

Outlet: 39 Dollar Glasses
Ordered: Feb. 22
Received: Mar. 1
Price: 218.00
Communication: Verification email indicating the glasses were being made, but no verification email when shipped. However, I found this out my going to my account on their site.
Quality: Good - considering my prescription is very high, and I ordered the thinner lenses.
Impressions: Overall - good experience, and would order again.
Rating: 5

Outlet: Goggles4U.com
Ordered: 2/15/2008
Received: 2/28/2008
Price: $25.99
Communication: Sent Order confirmation
Quality: They appear to be well built. An extra pair of nose pieces were included which probably means they don't expect those to last too long.
Impressions: Order was easy to place. Most options are included, other options are cleary laid out with prices. Case and cloth was a bit cheap but at least they include it. Lens Crafters didn't give me either for a pair of $300+ glasses. Price was very very good.
Rating: 5

Outlet: optical4less
Received: jan 30, 08
Price: 130
Communication: lots of email (confirm order, tracking order)...including one to double check order (very kind of them),
Quality: great! got 3 pairs. two metal, one with 20% tint (a little light but now I know what 20% means) and 1 pair of rimless 100% yellow (night driving) I love all of them and switch them out often even changing pairs in the middle of the day as the mood strikes
Impressions: Night driving should not be 100% like I got. Go 50% if you like the idea.
Rating: 5 (and it's the 3rd time I've ordered from them...can I give them a 15?)

Outlet: Zenni Optical
Ordered: 02/22/08
Received: 03/10/08
Price: $56.70 for 2 pairs
Communication: E-mailed verification, had to call to find out when they shipped
Quality: Very good. The tint is a little lighter than expected on one pair, but other than that, they're just as expected.
Impressions: Worked great for me. I've already recommended them to others.
Rating: 5

Outlet: LBW Eyewear
Ordered: 2/16/08
Received: 2/27/08
Price: 51.00 or so
Communication: instant order confirmation in web browser, but no email confirmation as indicated; called two days later and heard that "order timed out", but could now be processed manually; requested email receipt, but was told email for this order impossible due to manual processing, it would be shipped with glasses; called next day since it occured to me to better make sure they got the specifics of the order right, was told they would email receipt for me to verify details; called next day because no email was received, was told they would call me back - no one returned call; I called again next day and was told again I'd receive email receipt - it never came; glasses finally arrived - broken; sent email, received no answer; returned glasses, requested full refund - no answer, no refund so far
Quality: arrived broken
Impressions: NEVER AGAIN!
Rating: 0

Outlet: Zenni
Ordered: March 17
Received: N/A
Price: $77
Communication: They emailed the next day saying my order had been "processed" but there was a problem: Frames would not work with my prescription (I had checked to make sure the lenses would accommodate progressive bifocals; there was no indication anywhere that my Rx was too strong for rimless frames). I emailed back cancelling my order, they emailed back saying my credit card would be credited. I am extremely displeased they would charge me before even filling my order or waiting for a response to the problem.
Quality: N/A
Impressions: I will not do business with them if they charge me before filling an order.
Rating: 0

Outlet: LBW Eyewear
Ordered: 03/10/08
Received: 03/21/08 11 days!
Price: $31.40
Communication: Immediate order confirmation. Shipping notification on 03/18/08.
Quality: Love them
Impressions: This is my first experience buying glasses online. I will definitely be using both LBW Eyewear and Glassey Eyes in the future.
Rating: 5

Outlet: Zenni Optical
Ordered: 03/09/08
Received: 03/20/08
Price: $47.70 for 3 pairs
Communication: verification email only
Quality: v. good
Impressions: I was worried about quality, fit, and prescription, but I'm v. happy with each pair!
Rating:5

Outlet: Zenni Optical
Ordered: March 04, 2008
Received: March 22, 2008
Price: $68.70 (5 pairs)
Communication: only confirmation email
Quality: really good!
Impressions: the glasses are stylish, cheap, and the Rx's are correct. They come in 2 weeks with hard cases and cleaning cloths. I couldn't ask for more!
Rating: 5

This is my second time ordering from Zenni. Both times I received my glasses in right at 2 weeks. Both times all the Rx's have been correct (I take them to my eye doctor to be 'read' on some machine they have in the office).

Outlet: EyeBuyDirect
Ordered: 26 March 2008
Received: 4 April 2008
Price: $52.40 (with the glassyeyes promo code)
Communication: I thought they were lacking. I received an email when I placed the order, and another to say they shipped. However, that email came 3 days AFTER the glasses came.
Quality: Better than expected (I got the Yukon). The Rx was right on and probably the best pair I've gotten online.
Impressions: Except the lack of communication, I was pleased. One thing that stuck out to me was I didn't have to pay extra for a "super Rx". Not that -2.75 cyl is exactly "super"... Also, the shipping box was securely taped and full of packing peanuts on the inside.
Rating: 4. The shipping time was a lot less than expected. I would recommend EDB to other people provided they don't have a lot of add-ons or special needs for their glasses.

Outlet: Zenni Optical
Ordered: March 26, 2008
Received:April 5, 2008
Price:$17.90(w/shipping)
Communication:Verification e-mail
Quality: Very good (frames fit well, lenses were clean, correct prescription)
Impressions: Very impressed with the glasses at such a low price
Rating:5

Outlet: Goggles 4 U
Ordered:March 26, 2008
Received:April 10, 2008
Price: $36.09
Communication:E-mail verification
Quality: Great (lenses are clean, correct prescription, Frames are nice half rimmed)
Impressions:Happy that it came and in good condition , this is a great deal
Rating: 5

Outlet: LBW
Ordered:March April 2, 2008
Received:April 12, 2008
Price: $30.95
Communication:E-mail verification, E-mail ship date
Quality: excellent quality, great frames,
Impressions: Extremely impressed with LBW
Rating: 5

Outlet: Zenni Optical
Ordered:February 15, 2008
Received: March 10, 2008
Price: [12.95]
Communication: Received verification emiail but I had to call to find if they were shipped.
Quality: For 12.95 they are fine I would use them as extra pair of glasses. I recently used them while traveling. I only need to use them while driving or watching tv.
Impressions: Waited about 30 minutes for customer service. Overall I got what I paid for, but most importantly I can see. Most likely will order from them in the future.
Rating: 8

Outlet: alldesignerglasses.com/ glassesonweb.com
Ordered: 5th Feb, 2008
Received: Still waiting (8th May, 2008)!!
Price: $358
Communication: No communication until I called/emailed!!
Quality: [No idea still yet to receive my glasses]
Impressions: Extremely negative, would not recommend and would steer well clear!!
Rating: 1 (bad) to 5 (good)experience rate >1

Outlet: GlassesOnWeb.com

Ordered: Feb., 05, 2008

Received: Still waiting - 08 May, 2008!!

Price: $358 (w/ shipping)

Communication: Nothing, once they cleared the funds out of my account not a peep was then heard - had to chase after them for any information keep promising to deliver in 2 weeks, that was over 3 months ago!

Quality: Can't tell as I haven't got them!!

Impressions: would not recommend to my worst enemy, absolutely horrible experience!

Rating: >1

Outlet: 39dollarglasses
Ordered: April 30
Received: Never
Price: $278 compared locally with $250-$320.
Communication: Poor, evasive, not truthful
Quality: Never received. Problem after delay until they could not even tell me when they might ship and then stopped taking my calls.
Impressions: This is not a big time operation. Behind the web page is a Mom and Pop operation that (I think) doesn't even have it's own lab. Rinky dink, snippy, rude. Service manager "Maribel" simply could not be made to tell the truth.
Rating: 1 - very bad

Thanks!

Outlet: Optical 4 Less
Ordered: May 13, 2008
Received: June 9th, 2008
Price:$ 39.60 (free shipping)
Communication: Were out of one of my frames, took a second choice but was not offered an apology or anything for the problem, then there was a prescription issue which lead me to believe they didn't even look at the Rx until 2 weeks after the order. Then when I contacted them again to try to find out I was told there was a scratch, but only after I told them to cancel if they were not coming soon and even then there was a two day delay in replying
Quality: Happy with the script, a little disappointed in the frames.
Impressions: Acceptable, but there are other choices and they are not the cheapest. I will try someone else next time.

Outlet: Goggles4U
Ordered: May 31, 2008
Received: June 10, 2008
Price: $24.69
Communication: order confirmation email
Quality: lightweight, lenses good, frame ok, great for the price
Impressions: pleased, will order more. Would be easier if could view frames by size.
Rating: 4

Bought these glasses at LBW Eyewear on Jan 17, 2007.

1 WR058 Rimless Stainless Steel Frame @ $ 40.85 = $ 40.85
PD=64,OSsphere=-2.25,OScylinder=-0.25,OSaxis=30,ODsphere=-1.75,ODcylinder=-0.75,ODaxis=99,LensType=1.59 Poly Carb Lenses (+ $ 9.95),LensTint=No Sun Tint Selected,FrameColor=Gun Metal Colored Frame,ARCoating=AR Coating (+ $ 4.95)

Subtotal: $ 40.85
Taxes: $ 0.00
Shipping: $ 6.50 (USPS First Class)
------------------------------------------
Total: $ 47.35

After one of the lenses shattered, I had them checked out by Pearl Vision and was told the lenses are cheap plastic. The lenses were to be Poly-carbon. LBW Eyewear refuses to admit they shipped cheap lenses. No replacement, no communication, stay away from this outfit.

Outlet: theyedoctor.com
Ordered: 05/15/08
Received: 05/25/08
Price: $207.84 (w/ shipping)
Communication: Rcv'd verification, emailed when shipped, requested return to fix major flaws (improper fit of lens in frame and chipped frame paint) and was given RMA#, but would not grant another when they did not fix the problem of a chip in the frame (I never wore the glasses, never had them fitted or adjusted, would only refund 80% of my $ upon return of the glasses)
Quality: poor, one lens did not fit properly in the frame and there was a chip in the frame paint
Impression: not good, they do not back there product, not reputable, definitely would not recommend
Rating: 1

Peerlessoptical.com...BEWARE Very poor service, they will NOT answer E-Mails, When they answer the phone they have all kinds of excuses why it takes so long etc.etc 8 weeks to get crappy pair of glasses...They have a 100% money back warranty if they dont deliver in two weeks but try to get them to honor it!!! STAY CLEAR Steve in Ramsey MN

Outlet: Zenni Optical
Ordered: ~March 08, 2008
Received: May 28, 2006
Price: $91.86 (w/ shipping)
Communication: Initial glasses shipped with gouging nose rest. Zenni initially stated they were having problems and would repair. One month later I discover the original pair sent back with no explanation. Email reply to my complaint was 'sorry for your discomfort, but that's the way it is'. Offered 1/2 refund if I pay to ship back for the second time!
Quality: Poor
Impressions: DO NOT USE
Rating: 0

Outlet: Global Eyeglasses
Ordered: July 2nd,2008
Received July 26th,2008
Price: $73.98 USD (with shipping)
Communication: After some initial problems with PayPal with incorrect billing, Sheryl from Global Eyeglasses was most helpful in sorting the problems out and confirming order number and shipping details.
Quality: Very good
Impressions: Pleased with the quality for the price. This is the first time I have ordered glasses on line and used this purchase as an experiment. Very pleased with the result and will order again in the future. The shipping company OCS were very efficient deliverying to the door.
Rating: 5

Outlet: Zenni
Ordered: last spring
Received: within under 14 days
Price: approx. $35 (2 pairs)
Communication: Emailed order confirmation, shipping confirmation
Quality: Excellent
Impressions: The only flaw was MY error- I didn't think to check the width of the frames I liked vs. my head and 1 pair is too tight. At $12 I'm perfectly happy with making them my back up pair.
Rating: 5. I'll do business with again.

Outlet: Goggles4U
Ordered: June 2008
Received: about 3 weeks later
Price: $89 for progressive bifocals with multicoating
Communication: Email confirmation, then nothing until receipt about 3 weeks later.
Quality: was poor. Frames seemed flimsy, and I couldn't seem to focus well with both eyes. One lens kept popping out of the plastic frame and when I took it to an eyeglass repair shop, the technician pointed out that the left lens had been cut too large and didn't fit well into the frame. Because of this, the bottom of the frame was cracking and would likely soon break.

To their credit, when I emailed Goggles4U asking for repair or replacement, they asked me to send them a digital picture of the glasses (which clearly showed the defective lens). They promised replacement glasses at no charge, and gave me a website and authorization number. I ordered the replacements tonight and will let people know how they are.

In summary, I was very disappointed in the quality of my on-line purchase, however, they were responsive to my complaints and have promised a replacement. I'll let you know how that goes.

Rating: 3

Outlet: Zenni Optical.
Ordered: August 20,2008
Received: September 15,2008
Price: $64.85(w/shipping)
Communication: Received verification email. I called them Sept 5 wondering where my order was. Zack tracked the order and said it had cleared customs on Sept 4. He was very efficient and assayed any worries I had.
Quality: Excellent.
Impressions: Very pleased with my first pair of progressives. I will order from them again.
Rating: 5. I live in Eastern Canada and spent a lot of time researching buying glasses on the web. Once I found the glassy eyes site my task was a lot easier. Thank you Ira. I had a hard time getting my PD from my optician and had to go through the ruse of buying glasses from Wal mart to get my PD which turned out to be my monocular pd which Zenni seems to have worked out just fine for me. Iolaire

Outlet: Goggles4U
Ordered: 9-9-08
Received: 10-1-08
Price: $24.69 including shipping
Communication: Received confirmation e-mail immediately. Website said glasses shipped 9-15. When not received by 9-30, I sent e-mail asking where it was. Took them 2 days to respond. Answer was "Dear Client,
We highly regret for the delay. The order will be delivered any day now. Please feel free to contact us for further assistance.
Regards, Sales and Support." Didn't find that too helpful. Order took 22 days total to arrive. Arrived in old, beat-up box that looked like it was handmade and covered with tape. Had 3 stamps on it totaling $2.01. Looked like Uncle Fester packaged the glasses.
Impressions: Easy to order, glasses are perfect, very weird shipping practices though. Be patient if you're waiting!
Rating: 3

I give Goggles4u.com a 5 out of 5 rating.

I purchased a pair of glasses from this site and was pleasantly
surprised by the pair delivered. They were exactly as I ordered and
of high quality. People around the office have been shocked, SHOCKED
I tell you, that the pair only cost $58 shipped with AR/AS coatings
and transition lenses; all without using our vision benefit except for
the initial exam. Also it took about 8 working days from the time I
ordered until they were delivered. I am very happy with my purchase
and shopping experience.

Pros: Price, lens features, speedy delivery
Cons: of course, you can't try the frames on first, but that's a given
on the web with anything you purchase.

Outlet: Zenni
Ordered: 9/26/08
Received: 10/17/08
Price: $48.75 for one regular pair and one pair sunglasses
Communication: email confirmation of order
Quality: Sunglasses are fine (frame 2205). At first, loved the look of my regular pair (frame 4367) - but then noticed lenses are too small for frame (small gaps at inner corner of each side). Debating if I should risk the return process - or just live with it, for a $24 pair of "back up" glasses.
Rating: I'll say "4" - pending whether I have success with phoning and discussing the possible return.

Edit to my review of Zenni yesterday: They were quite friendly when I reached them on the phone last night, and were able to assure me that the gap between lens and frame was normal on this "cat's eye" style. Even pointed me to the "zoom" picture of the frame on the web which does show this when you look at it carefully.

Outlet: EyeBuyDirect
Ordered: November 18, 2008
Received: December 7th, 2008
Price: $46.85 then $31.85
Communication: Within 24 hours they notified me that the frames I had ordered were out of stock. They asked me to pick a new frames but provided no instructions on how I was supposed to make this change. I emailed them back the new frame type and they confirmed the refund due to the lesser cost. At no time did my original order online change, or get updated, or anything traceable or trackable take place to let me know the status. Other than the generic 14 days to process and ship notice- I had no idea how long this would take. It would up taking about 15 days just to ship.
Quality: Great. The frames are way better than I had hoped. the lenses are crystal clear. The fit left a bit to be done, adjustments and all, but still way better than I had hoped.
Impressions: I still wish they would get the original frames I wanted in stock, but they gave me a generic 3-4 months to restock notice when I asked. Clarifying the order modification process, and provide order status updates would be great.
Rating: 5 - I plan to buy other pairs.

Outlet: Global Eye Glasses

Ordered: Dec. 2008
Received: Dec. 26, 2008
Price: about $25.00

Communication: notified when shipped

Quality: DEFECTIVE FRAMES.

Company refuses to issue a credit or redo glasses. See my correspondence with them below dated as most recent first:

Wed, Jan 7, 2009 at 2:03 PM
To: Global Eye Glasses
Dear GlobalEyeGlasses,
Because I bought a pair of frames and lenses from you and since your frame is defective, I should not pick up the additional cost of trying to fit pre-existing lenses into new frames, which may not fit. The solution to this problem is for me to send the frames/lenses back to you and have you replace the frames which are not defective, or change to a new frame and reinsert the lenses at your cost, not mine. This correspondence is also posted on the www.glassyeyes.com website where you advertise, so that other potential customers are apprised of your defective frames and refusal to refund or replace.


On Mon, Jan 5, 2009 at 5:29 AM, Global Eye Glasses wrote:
Dear customer,
We can send you a new frames with better temple arm and flexible spring if you would like we can ship the frames to your so that you may take the glasses to a near by vision center and get the lenses fitted on the new frames. Please confirm if you would like us to ship new frames to you.

Thanks
Alex
--
GlobalEyeglasses.com
Tel: 1-800-717-7134
Fax: 1-888--297-2178

On Mon, Jan 5, 2009 at 12:37 AM, customer wrote:
The construction of these frames itself is defective -- the spring hinges on the temples are so tight as to be painful and they cannot be adjusted or changed....I have tried to do so....take a look yourself at these frames


On Tue, Dec 30, 2008 at 7:13 PM, Global Eye Glasses wrote:
Dear customer,

If the frames are defective we will be able to replace the frames with a new pair however if you would like to change the frame then we will only be able to process a refund or credit 50% of the lens cost plus the frame cost as per the return policy.

Thanks
Sheryl



On Tue, Dec 30, 2008 at 3:31 AM,
customer wrote:
You should provide me with another pair of glasses at no cost since your frames are defective. A copy of this email is going to PayPal and my credit card.

On Mon, Dec 29, 2008 at 4:01 PM, Global Eye Glasses,wrote:
Dear customer,
You may send the glasses back to us and we can process a refund of 50% on the lens cost plus the frame cost. Please send the glasses back.

Please send a note along with the glasses with the order # and the
reason why you are sending the glasses back. You may send the glasses back via USPS first class mail and please email us the tracking # so that we can track the glasses.

Thanks
Sheryl
GlobalEyeglasses.com
Tel: 1-800-717-7134
Fax: 1-888--297-2178

On Fri, Dec 26, 2008 at 8:28 PM, customer wrote:
Hello
I received your shipment but although the lenses are correct the frame is impossible to wear. It is on spring hinges, which was not indicated on the website, and cannot be adjusted. They are too low and too tight and are
quite painful behind the ears. I would like to have the same Rx put into a different frame and receive a credit. I will be glad to return these frames with lenses to you. Please advise.

The following email correspondence might be of interest to anyone considering a purchase from ZENNI.

Transcript, by latest date first, follows of ZENNI OPTICAL refusal of full refund or replacement and deceptive advertising of multifocal progressive lenses as noline bifocals…



*****************************************************

From Customer To ZENNI OPTICAL Sent: Wed, Jan 21, 2009 at 4:52 PM

Your frames have fallen apart, specifically the screw, which cannot be repaired because the screw is proprietary. I will return the frames to you for replacement. If you cannot provide me with multifical progressives as I requested, then you should issue a full credit.

Further, your website engages in deceptive advertising because progressive lenses are defined by the industry as multifocal, not noline bifocal. Your written statement on the web...." Progressive, no-line bi-focal, lenses need to have an absolute minimum of 32mm height, but here again we recommend at least 34mm or higher lens for a more comfortable viewing area"... implies that there are progressives plus noline bifocals which require a specific lens size. There is no direct definition of progressive = noline bifocal as a proprietary definition by ZENNI, contrary to good practices of the optometric industry. Therefor, ZENNI should either provide multifocal lenses which are progressive, or stop deceptive advertising.

A copy of this has been sent to the BBB, as well as Consumer Affairs, "glassyeyes", and my bank.

Customer


****************************************************************

From: Service
To Customer Thu, Jan 15, 2009 at 7:46 PM

Jan.15. 2009 Re order #

Dear Customer,

We did process the order as progressive, which is a no-lined bifocal. As for this, you could refer to http://zennioptical.com/cart/html/ps.html, which illustrate in detail. If you do not like this kind of glasses, please feel welcome to return the glasses, in their case, along with RA # xxxxx ,the order number and a notation as to the difficulty you're experiencing, to Zenni Optical at 27 Sunny Oaks Drive, San Rafael, CA. 94903 for a 50% refund within 30 days on receiving.

Thank you for selecting Zenni Optical for your vision needs

***********************************************
From: Customer Sent: Tuesday, January 13, 2009 12:27 PM
To: Service ZENNI OPTICAL
Subject: Not Progressives but nolinebifocals and frame is broken Re: Zenni Optical Order Shipped to You

These glasses are not progressives but noline bifocals. There is no transition area between distance and reading....thus cannot use for intermediate computer distance. Secondly, the right screw on these hingeless frames is dislodged and I have taken them to Lenscrafters and Cohen's Optical for adjustment, but neither have the tools to deal with this type of screw.....Please confirm receipt of this email. I will send these back to you and would like a refund which can be applied to a true progressive lens and another frame which can be adjusted. Thank you.

Customer

********************************************
On Mon, Dec 22, 2008 at 2:17 PM, Zenni Optical Shipment Tracking wrote:
A package was shipped to you from Zenni Optical on 12/22/2008 via U.S. Postal Service First-Class to the following address:

I recieve a pair of glasses from EyeBuyDirect and the plastic on one of the ear hooks cracked. I email their customer service and I got a response in less 24 hours along with a RMA number for ther eutrn. They also insit on you prvoding a tracking number for them so they can start processing the new pair with them receiving the old first.

Outlet: goggles4u
Ordered: Jan. 9, 2009
Received: Jan. 24, 2009 (excellent turn-around time)
Price: about $57 for 2 pairs
Communication: order confirmation; updated for shipping date
Quality: Questionable. I'm a bit disappointed, compared to the Zenni pairs I got a couple of months ago and was able to wear straight out of the box. Both the metal semi-rimless pair and the plastic full-frame pair I got from goggles4u had their arms attached in such a way that they were visibly pointing in odd directions/not level. And thus neither pair is wearable at the moment, due to being so crooked. Hoping at least one pair may be adjustable at a local optical shop later today. Fear that the plastic frame may be so far "off kilter" that even they might not be able to help.
Rating: 3

Outlet: Zenni Optical

Ordered: first pair on Nov 11 2008; secord pair on Dec 1 2008

Received: first pair on Nov 25 (shipped Nov 20, arrived in the country Nov 24); second pair on Dec 19 (shipped Dec 13, arrived in the country Dec 18)

Price: first pair $31.85 ($22.85 + $9 p&p from HK); secord pair $32.95 (23.95 + $9 p&p from HK)

Communication: shipping confirmation for first pair emailed on Nov 21; shipping confirmation for second pair emailed on Dec 27

Quality: very good

Impressions:
Plus points:
- wide choice of stylish frames for all tastes
- frame and lens specs were clear, so ordering was straightforward
- low price = no import taxes into Europe (yay!)
- fast shipping
- good packaging
- prescription was correct (I had them checked at a store)
- even though they were Standard (i.e. not thin), my 5.75 lenses are no more than 4mm thick at their thickest point

Note 1: Having read a review from another member, I was under the impression the lenses would be beveled, but they weren't. That made no difference for the first pair due to its construction (frame #2253), but in the case of the second pair (frame #5821) it would make the lenses appear thinner. So, if Zenni Optical is listening: please consider beveled lenses!

Note 2: The second pair came with a clip-on. If the lenses of the clip-on look opaque, it's because they are covered with a protective plastic film on both sides! Removing the film is easily done.

Minor complaint: As I mentioned before, the second pair came with a clip-on that is attached to the frame with a pair of magnets. In my case, one of the magnets doesn't sit firmly on the frames and can come lose. It's nothing a droplet of glue can't fix.

Rating: 5

I would certainly buy from them again!

Outlet: Goggles4U

Ordered: January 23, 2009

Received: February 6, 2009

Price: $68.40

Communication: Processed through CCNow, email notification of order and shipping immediate. I had concerns because I could not pull up any account activity on Goggles4U website, emailed them on January 5th, responded on the 6th, the same day glasses arrived.

Quality: Very good from what I can tell. Eyes are adjusting to new scrip.

Impression: I ordered two pair of the same frame, #14076.
Pair 1 ultra thin (1.67) lenses no tint for daily wear.
Pair 2 regular (1.57) lenses with 90% brown tint for sunglasses.
I have compared the lenses and there is no discernible difference in thickness. I do not know if they goofed and made both pairs the same thickness. I will definitely order again, just not the high index lenses.

Rating: 5

Outlet: Swimoutlet

Ordered: January 30, 2009

Received: February 6, 2009

Price: $9.95 (plus shipping)

Communication: Excellent. Received order confirmation immediately, shipping confirmation on 2/2/09 with tracking number.

Quality: Excellent

Impressions: I CAN FINALLY SEE WHEN I SWIM,and when my head is ut of the water. Fit and finish are excellent. No leakage. I searched around the web and found that most premade prescription swim goggles did not have .5 steps beyond -6.0. Since I am a -6.5 I felt this was an issue. Also the price couldn't be beat, $9.95, Speedo's where $19.99. Aren't we all here to save money? If you swim give 'em a try.

Rating: 5

Outlet: Zenni Optical
Ordered: Jan 2, 2009
Received: Feb 7, 2009
Price: $50
Communication: Good
Quality: Seem of good quality

Impressions: Better than expected. Progressives not as good as ones bought locally. Has narrow corridor.
Rating: 4.

Everything ok, although progressives have more distortion than I had with my glasses bought from Lenscrafters. Maybe some of it can be minimized with frame adjustments. A good back up pair for sure. Frame is sturdy. Fairly pleased with them for the price. Just got them today. Will see how they work out.

Outlet: 39dollarglasses.com
Ordered: Jan 24, 2009
Received: Feb 09, 2009
Price: $159.60 USD including shipping to Canada.
Communication: received an email confirmation of the order the next day.
Quality: The frames are sturdy, well built, with spring hinges. Same quality as my designer ones. Lenses seem better quality than my brick and mortar purchased lenses of two years ago which had to be returned. I have had no trouble adjusting to the progressives and the prescription seems perfect.
Impressions: After receiving an estimate of $800 Canadian for new glasses (from my local optometrist) I decided that there was nothing to lose by ordering online. These glasses from 39DG were $200 CDN; one-quarter the price. They have progressive lenses and Varilux Airwear polycarbonate. A bonus: I was not charged GST, or PST, nor were the glasses held up at the border. They arrived by post in a US Postal Service Priority Mail cardboard envelope. There was no declaration of contents on the envelope. (Thus no taxes). The package took only 16 days to get from New York to British Columbia, Canada. Excellent!
Rating: 4/5. They don't get the full 5/5 because the frame selection for my size head (pinhead) was quite poor. I believe only 3 pairs would fit me. Luckily the ones I wanted were in stock.
Thanks for this website! I used your links and researched all the online merchants before I chose 39DG. I would go with them again.

Outlet: 39dollarglasses.com
Ordered: Jan 24,2009
Received: Feb 09, 2009 in Canada
Price: $159.60 including shipping.
Communication: I received an email the day after I ordered.
Quality: The frames are sturdy with spring hinges. The same quality as my designer ones. The lenses appear to be of excellent quality. Better than the brick and mortar ones I purchased two years agos that had to be sent back because of 'crazing' on the lenses.
Impressions: After receiving an estimate of $800 CDN for new glasses from my optometrists office I decided there was nothing to lose by ordering online. These cost me $200 CDN, one quarter the price. A bonus; I was not charged PST or GST. Nor were they held up at the border. They arrived by post in a US Postal Service Priority Mail cardboard envelope. There was no declaration of contents on the package.
Rating: 4/5 They don't get the full 5/5 because they had a poor selection of frames for my size head (Pinhead). For that matter, the box stores don't have a good selection for me either.

Outlet: Zenni Optical

Ordered: 1-12-09

Received: 2-9-09

Price: 38.80 for two pairs

Communication: Automated order confirmation email sent immediately. I called about 2.5 weeks later to see if my order had shipped, was told they hadn't shipped yet but that I would get a notification email when they did. I got a notification email on 2-5-09 reporting my glasses had shipped on 1-29-09, including a tracking number.

Quality: Frames: Mediocre. Lenses: Good+ Frames are definitely not as solid feeling as my mall-bought glasses, though ABSOLUTELY worth the money spent. Lenses are spot on, edge polished, and not as thick as I thought they would be, given that I stuck with the standard 1.57 lenses with my -5.50 prescription. The glasses came in cheapo pink translucent hard plastic cases and included a microfiber cleaning cloth.

Impressions: Zenni's customer service is pretty nonexistent; calling them took several tries between busy signals, full voicemail boxes, and being on hold for 10+ minutes. I did get my question answered in the end, though.

Rating: 3.5. My glasses are very fun and funky; I get tons of comments on them. Frames do feel kind of chintzy, though, and Zenni was pretty slow.

Outlet: Optical4less
Ordered: Jan 19th
Received: February 4th
Price: $37
Communication: emailed
Quality: quality is great, prescription is great
Impressions: they are awesome! love the glasses, only thing I didnt like was the brillo pad of a lens cleaning cloth that came with them
Rating: 5, no complaints here

Outlet: FramesDirect.com
Ordered: 6/26/2008 and 1/13/2009
Received: 7/7/2008 and 2/19/2009
Price: $367.99 + $137.99 redo
Communication: I emailed with Erica Ramos and spoke to her a few times over the phone. She was nice and made an effort, but the results fell short.
Quality: The Oakley lab did a fine job making the sunglasses. My prescription is around 250, and the lenses look reasonable at that point, but at 300, they become very thick at the edges.
Impressions: They talk about it, but they are not really committed to customer service or retention, since they did not comp my redo or make any significant effort to win my loyalty.
Rating: 2.5

I ordered a pair of prescription Oakley sunglasses. My prescription was readjusted by my optometrist after I had some trouble, but FramesDirect did not offer to redo the glasses for free, as it was beyond the short warranty period they have, so they offered to redo them at 50%. I was already chafing at the expense, but agreed. The lab sent back the wrong prescription so FramesDirect had to resend it to the lab, taking two more weeks. When I received the frames back, my case was missing and the microfiber pouch was different. They are reordering a new case for me, but this has been more hassle than it was worth. I should have ordered through my optometrist directly.

Outlet: Goggles4U
Ordered: February 18, 2009
Received: February 27, 2009
Price: $57.00
Communication: Order verification. Notified when shipped.
Quality: This is the second pair I have ordered from goggles, the first pair I messed up on the pd. I ordered 63, but it looks like my pd is really 68. Big difference, my mistake. The glasses I now have are perfect in terms of the prescription, the glasses are very well made as are the frames. I should know, I have worn glasses since the age of 3, and have bought high-end frames all my life. Here are some of my recommendations for ordering online, based on my experience:

1. Get your pd correct, if you measure yourself, measure it at least a dozen times using all the methods listed on this site until you are very sure it is correct. My SO measured for me and he is a very careful and accurate person, and then I measured using the marker on your existing lens, and they came out quite similar (within 1 or 2 mm).

2. If you have a strong prescription, don't get glass. I got the super high index glass, and it is makes the glasses noticeably heavier and hurts my nose. Go for the cheaper lens.

I now have two pair of glasses, one that is unusable, but I still spent under a hundred dollars. (I have astigmatism and a strong scrip, so I am usually looking at minimum 350 for glasses and lens, and that is bargain shopping).

I really did not go online to buy glasses just for the low price, though that is certainly an incentive. I was honestly worn out looking at frame shops and not finding what I liked. I love the Tina Fey glasses look (thanks for featuring her), and also a lot of the larger tortoise frames you can see all over Europe and are finally coming to places like NY. But still not easy to come by and certainly not where I live. I was also REALLY sick of how limited the frame width is, as you can see from my PD, I have wide set eyes, and am a tall woman, and frame widths are also way too small, and shops just have stopped carrying anything but the one-size fits all frames (from what I can figure, for a petite woman). I figured if I could not get my dream glasses and still have to shell out hundreds of dollars, I was going to try seeing if I could find something online. The selection overall is still not great, but hey, at least I can buy several pairs and take some risks.

Sorry for the lengthy post, I just needed to vent about the sad state of affairs in frame choice.
Rating: 5

Outlet: Zenni Optical
Ordered: February 20, 2009
Received: March 6, 2009
Price: $34.75
Communication: Order verification. Notified when shipped. Tracking number and all that.
Quality: Perfect
Impressions: I can't believe how cheap two pairs of beautifully made glasses could be. I am once again impressed with Zenni's quality
Rating: 5

Outlet:Goggles4U
Ordered:February 21, 2009
Received: March 12, 2009
Price: $56.98
Communication: Order verification.
Quality: good, not perfect but good
Impressions: I am happy with both pairs, but will probably shop at Zenni next time as I like their quality and prices better
Rating: 4

Outlet:Zenni Optical
Ordered: March 15th, 2009
Received: April 8th, 2009
Price: $32.80
Communication: Received an order conformation but nothing else, they have been having shipping problems, and problems with customs seizing orders.
Quality: Both prescriptions are spot on
Impressions: I love Zenni, they haven't disappointed yet, although the quality of the sunglasses are not the same as the eyeglasses, perhaps because you can tell the lenses were dipped and put in the frame while wet.
Rating: 4

Outlet: Zenni
Ordered: March 30, 2009
Received: April 13, 2009
Price: $30
Communication: e-mail (just one, when order was placed)
Quality: Very solid.
Impressions: I had a prior order in that couldn't go through and Zenni promptly refunded the full fee, no complaints. This pair - the RX is RIGHT ON and I love them.
Rating: 4.5

Outlet: Optical4Less
Ordered: 2/17/2009
Received: Not.
Price: $116 + $59 replacement
Communication: only email. no phone. not in the USA.
Quality: OK. One nose pad fell of upon opening. Lenses look nice but very thick for a +2.5 script.
Impressions: Not made to order!!!!!
Rating: 0
They talked me into buying a second pair when they did the first pair wrong. 2nd pair was somebody else's order. They refuse to send a shipping label to correct their error. They say they will give me a credit on my NEXT order. What NEXT order? Not.
Rating 000000000

I ordered a pair of glasses from Goggles4u. Within 2 months I noticed a metal defect on the right arm. This caused the arm to almost break off. I am unable to use glasses due to this defect.
After several emails and also sending them a picture of the defect. I was told that the best they could do was give me a small discount if I ordered another pair. They should back up their product and rectify this situation.

I would not recommend this company. I have since taken my complaint to Better Business Bureau.

Outlet: 39dollarglasses
Ordered: April 29
Received: May 17
Price: $173.95 - Progressives
Communication: Never was able to speak to anyone on the phone; took several tries and a long wait to talk to someone online
Quality: Good frames I suppose, but there have been so many problems it takes away from the quality!
Impressions: It took a long time to make my glasses and took several calls to find out they had to remake one of the lenses. When they finally arrived the frame was the wrong color - and they had the color listed correctly on their invoice! Plus one of the lenses was not made properly and I have to return them for both a new lens and the right color frame.
Rating: Right now I rate them 1, but if they can get it right in the end, I may raise it to a 3, becasue I'm saving almost $400, but no more than that since I've had too many problems.

Outlet: EyeBuyDirect
Ordered:Wednesday 03 June, 2009
Received:thursday june 11 2009
Price: 46.00
Communication: online customer service(excellent)
Quality: A+
Impressions: wow wow wow
Rating: 5 for input eye prescription numbers.
5 for delivery.
5 for excellent fit.
I love this(first time online buyer of glasses.
nowI am going to order reading glasses(driving glasses are so cool

Outlet: goggles4u.com
Ordered: Saturday, 6/6/09
Received: Monday, 6/15/09
Price: $85.49 for progressive lenses with the usual coatings, using 5% glassyeyes discount
Communication: Okay. Emails from goggles4u.com and from credit card processor confirming order.
Quality: Sturdy, snug fit, spring-loaded hinges; came with a serviceable case, keychain tightening tool, extra nosepads (not sure how I would use them!), and a microfiber cloth. Glasses were wrapped in the cloth and a sheet of cotton wool inside a cellophane wrapper, inside the case, in a somewhat flimsy-feeling cardboard box (box had been gouged in transit, but glasses were unharmed).
Impressions: This pair of rimless progressive bifocals is more stylish and WAY cheaper than the similar "designer" pair I bought 3 years ago retail for $600 (which recently began to fall apart). Glasses arrived about a week sooner than I'd expected -- probably as fast as, or faster than, they would have if I'd ordered them retail (I have a strong prescription that usually requires extra time). I was specifically wishing to purchase a pair very similar to my last pair, and picked goggles4u.com over 39dollarglasses, Optical4less, and EyeBuyDirect because they had what I wanted for the best price. Looks like I picked a winner.
Rating: 5. Really nothing to complain about, other than the less-than-exciting selection of frames that would accommodate progressive lenses. I will never pay retail for eyeglasses again!

Outlet: 39dollarglasses

Ordered: April 28, 2009

Received: May 19, 2009. Order returned May 22, not yet received.

Price: $58.01

Communication: Email verifications received that the first set of lenses failed quality control, and then when shipping occurred. I returned the defective glasses, and communication has been spotty since then.

Quality: Poor. Lenses were cut with the incorrect PD, and frames were visibly not straight (i.e., looking top-down, one side was visibly SEVERAL mm forward of the other).

Impressions: Clearly poor quality control, not good responsiveness after return, and I don't really feel as if they value my business at all.

Rating: [1 (bad) to 5 (good)] I can't give them anything higher than a 1, given that it's been nearly 2 months since I placed my order. I won't return.

Outlet: Zenni
Ordered:05/29/09
Received: 06/16/09 (I am on east coast)
Price: $30.85 (for 2 pairs)
Communication: Email to confirm order; email to confirm shipping with tracking number for USPS
Quality: Fine...I got what I expected wrt frames, and lenses are spot on. This was not my first Zenni order.
Impressions: I ordered 2 pair of 8 dollar plastic frames with single vision script and with 50% color tinting on each pair for fun. Got a purple frame with pink lenses and a clear frame with yellow lenses. The yellow will come in handy on overcast days while driving. The pink just look cute. I now own 12 pair of internet glasses. Had all good order experiences from Goggles4U, EyeBuyDirect and Zenni. (Thanks Ira!!!)
Rating: 5

Outlet: 39dollarglasses.com

Ordered: 6/24/09

Received: 6/29/09

Price: $33.95

Communication: splendid emails!

Quality: frames seem well made, and the both lens are spot on!

Most difficult part: deciding what frame to choose!

Rating: 5

Impressions: I will definitely order more glasses from them! The frames I got were a tad narrower than I expected, but they are super comfortable and give me better face appeal! 8^) Thanks so much for your website, Glassy Eyes! I was about to order specs frolm Zenni's when I got a feeling that I should continue to search online, found your site, and am very pleased with my purchase!

Thanks Ira! Art Mars, Tulsa/OK

Outlet: LBW Eyewear
Ordered: 7/26/09
Received: 8/6/09
Price: $86.23
Communication: Emailed me a copy of my order & then emailed shipment confirmation when they had been shipped.
Quality: Very impressed with the prescription glasses I bought. Very sturdy metal & acetate design. Fashionable. Prescription sunglasses are great too. They are plastic, which hides my strong prescription better. Tinting could be darker, but that's my only complaint.
Impressions: These are the 4th & 5th pairs I've bought from them over the last 2-3 years, and I've been equally happy with all of them.
Rating: 5+

Outlet: 39dollarglasses
Ordered: July 09
Received: 1 week + 1 day from order to receipt
Price: $64 including shipping for lined bifocals

Communication: email upon receipt of order, email when processing and email when shipped along with a shipping number
Quality: see no difference between the new bifocals and any other plastic frame I have ever received. Lenses are polished on the edge, thin and right on for the prescription.
Impressions: The frames were a bit crooked and still seem maybe a little bit crooked? But honestly, I can see so well and the little bit they MAY be off, I could care less. I am impressed enough that I ordered another pair of lined bifocals for myself, one for my dh and one for my ds.
Rating: 5

I ordered three pair, one pure titanium single vision, one $8 progressive and one $8 bifocal. All arrived in 2 weeks to my satisfaction. Their perscription accuracy is better than the ones I purchased locally!

Outlet: globaleyeglasses.com

Ordered: 9/8/09

Received: 9/15/09

Price: $27.47 for frames, single vision distance CR39 lenses w/AR, Anti-scratch, and UV coatings, inc shipping. Extra nose pads, and a cleaning cloth were included in the (cheap) plastic case.

Communication: Email notifications when order received, when they began processing the order, and when the glasses were shipped.

Quality: Very good. The frames are well-built and sturdy. The lenses are clear and sharp. Seem as good as any I've purchased from the optician's office.

Impressions: Fast, accurate, and affordable. They fit (almost) perfectly right out of the well-packaged box. May have to do some slight adjusting with the nose pieces.I already have another pair (rx sunglasses, oh joy!) picked out to use the '5% off your next purchase' they give with your 1st order!

Rating: 4.9 - only drawback is not being able to try them on in person, but if you do your homework and/or a little research it is possible to get a good fit via the online experience.

Re: GlobalEyeGlasses.com

Nice web site. Couldn't find any glasses over 140mm wide though. I need at least 145mm total width. They don't seem to serve the 'large head' market. ;-)

Rick

Outlet: 39 Dollar Eyeglasses
Ordered: 9/7/09
Received: 9/18/09
Price: $147
Communication: I got no e-mail or call but was able to check on my order at their website. Would have liked an e-mail verification of my order.
Quality: Outstanding. Better than my much more expensive pairs.
Impressions: Very easy to order from site. I tried on similar styles of frames at the mall store before I ordered the frames I liked online.
Rating: 4.5 I took off some for lack of communication. I think for the money, I got more with this pair of glasses than I could have got at my eye doctor's shop.

Outlet: $39 dollar glasses
Ordered: October 14, 2009
Received: October 17, 2009
Price: $19 (includes $20 off from galssyeyes!)
Communication: Emailed them regarding a different order...also they sent tracking info ASAP.
Quality: Strong frames, great quality, lenses dead on!
Impressions: Great place to order from! From order to finish, single vision readers in 3.5 days! Also, had to cancel 2 lens replacement orders due to receiving broken frames from another supplier, 39dollarglasses was right on it, canceled the order, credited my card, and emailed me to let me know. They are the best!Will definitely use them again!
Rating: 5

Outlet: Zenni Optical
Ordered: 10/18/09 (2 orders)
Received: Orders did not go through
Price: About $100 total
Communication:
Quality: Zenni emailed me this morning to tell me that my orders failed and that my card would not be charged. It wasn't. I also inadvertantly duplicated another recent order today and called their 800 # to cancel. GREAT customer service experience.

Impressions: I called and was #6 in line and the calls were taken in order. I was on hold for maybe 5 minutes before I got a wonderful live customer service rep on the phone. She was able to access all of my orders and tell me which did not go through and which ones did. She was also able to cancel my recent order because we were less than 24 hours out. She gave me the status of 2 recent orders and sent me order confirmations that I did not receive because they have been having trouble with their web site. We spoke at length about the customer service and the product and she said that Zenni is really working to improve customer service (it shows!) and perfect prodct quality. Also, more lens choices are coming down the pike such as higher index lenses for multifocals and Transitions branded photchromatics.
Rating: 5+++++ Will definitely buy from gaina!