I've been following the saga of "Sue_4_eyes" the past week or so. She ordered from Eyeglass-Direct and has had huge issues with them. Up until today it looked like there was a chance for the company to make good.
Read these posts to see what has transpired.
If you're thinking about going that route, you may want to reconsider ordering from a "non-2-star shop" (our first!).
I've updated the review for the site also with a (very large) note. Buyer beware!