tag:blogger.com,1999:blog-37485715.post7208556973909615442..comments2024-02-29T09:12:01.191-06:00Comments on GlassyEyes | Find Your Next Affordable Eyeglasses Online: Hey Guys! Your Customer Service is Killing YouUnknownnoreply@blogger.comBlogger4125tag:blogger.com,1999:blog-37485715.post-68157349055823165202008-08-14T18:00:00.000-05:002008-08-14T18:00:00.000-05:00I have bought glasses from Zenni twice now (4 pair...I have bought glasses from Zenni twice now (4 pairs the first time and 3 this time) and have been very satisfied with their customer service. Each time I've called (four or five times - not only am I a worrier, I'm easily confused...), I've spoken to a polite and knowledgeable Anglophone, who is more than helpful with my problem or question. I will admit that the site is bewildering and it's time consuming to find just the right glasses with just the right fit, but that's what Firefox and multiple tabs are for!MOmhttps://www.blogger.com/profile/06064918097253620269noreply@blogger.comtag:blogger.com,1999:blog-37485715.post-83494862492414209172008-07-25T12:31:00.000-05:002008-07-25T12:31:00.000-05:00Thank you for writing this post. It's time that al...Thank you for writing this post. It's time that all online eyeglass retailers wake up. It shouldn't take five emails and two phone calls to get an answer to a single question. Just because the eyeglasses are $8 does NOT mean I should be spoken down to when I call for a shipping update, or that I should not get email letting me know that the order was placed, or that it has shipped. Zenni is notorious for not wanting to talk to customers, and it's sad, because if they had decent customer support and a usable interface, they would have more business than they could handle. <BR/><BR/>If you're selling glasses in the U.S. and you can barely manage to speak or write in English, hire someone who can talk to your customers. I know you're in China, but this is not an acceptable response to a question about a frame:<BR/><I> <BR/>Hi dear,<BR/> Thank you for your message.<BR/> Most Plastic frames do not have spring hinges.<BR/> They do not need spring hine in plstic frame.<BR/> I hope this information could help you.<BR/> <BR/>We wish you a Happy New Year and a successful & prosperous Year 2008.<BR/><BR/>Yours,<BR/>Fiona<BR/><BR/>Optical4less.com Customer Service Manager</I><BR/><BR/>This coupled with the plethora of language issues I encountered on their site has caused me to shop elsewhere for glasses. I just can't trust my money or goods with someone who I can't adequately communicate with. It's arguable that if the frames had been described correctly, I would not have had this question, and I would've never received this email, and would have done business with them. Unfortunately, it's too late for that.<BR/><BR/>Every shop should have a mechanism that allows you to search for front width and temple length at a minimum. I shouldn't have to flip through 20 pages of frames to find one that would fit me the way I want it to. It's 2008, and having a good search mechanism should be standard.justelisehttps://www.blogger.com/profile/06719764978806673862noreply@blogger.comtag:blogger.com,1999:blog-37485715.post-68573400342372428732008-07-23T08:46:00.000-05:002008-07-23T08:46:00.000-05:00It would be nice, too, if an eyeglass site would o...It would be nice, too, if an eyeglass site would offer all this information up front, and even nicer if you could search, sort, or filter with it:<BR/><BR/>Lens width<BR/>Lens height<BR/>Total width<BR/>Temple length<BR/>Bridge size<BR/>Full rim/half rim/rimless<BR/>Materials used (plastic, metal, titanium, bendable, etc.)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-37485715.post-67085650873198820562008-07-21T16:13:00.000-05:002008-07-21T16:13:00.000-05:00I enquired of Goggles4U:How do I search for temple...I enquired of Goggles4U:<BR/><BR/><B><I>How do I search for temple length = 145 or 150?</I></B><BR/><BR/>They replied<BR/><BR/><B>Dear Customer, <BR/><BR/>Thank you for contacting us. <BR/><BR/>Frames are not available with your required tample length. We suggest you to search frame by front length. Temple size is according to the size of frame. <BR/><BR/>Please feel free to contact us if you have any additional questions.</B><BR/><BR/>Needless to say, I have no plans to follow up with them.<BR/><BR/>Though I am curious what a tample is.Anonymousnoreply@blogger.com