Monday, September 24, 2007

Things Are Looking Up

It appears that a few of the retailers that were having such issues a month ago have gotten their collective acts together. The number of problems posted in the forums, has dropped significantly in the past few weeks. I've sent a number of emails with a concerned tone to them and have gotten replies that lead me to believe that they are at least trying to improve.

I'm thrilled with that -- and hope the trend continues.

I read somewhere (and really wish I could find it again) that people are something like 10 times more likely to complain about a product in a public forum than praise it -- which makes you wonder about Amazon ratings.

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NOTE: I'm working on a few things to help you out. One will be made known to the forum users in the next few days and the other will have to do with service level/customer satisfaction trends.

Keep your eyes open!


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1 comment:

  1. AnonymousOctober 5, 2007 at 9:28 PM

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    ReplyDelete